Frequently Asked Questions
Everything you need to know about growing your perfect garden with Henderson Garden Supply.
What is the standard shipping time for live plants and seeds?
We typically process orders within 1-3 business days. Depending on your location, shipping takes between 3-7 business days. We take extra care in packaging live plants to ensure they arrive healthy and hydrated.
Do you offer a guarantee on your products?
Yes, we offer a 30-day 'Growth Guarantee.' If your plants do not arrive in good condition or fail to thrive within the first month due to quality issues, we will provide a replacement or a full refund.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I return garden tools or decor items?
Unused tools and garden decor in their original packaging can be returned within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Do you provide gardening advice for beginners?
Absolutely! Each plant purchase comes with a digital care guide. You can also visit our blog section for seasonal planting tips and professional landscaping advice tailored to your climate zone.